Jobs: Subscriber Relations Associate

Thanks for your interest! This position has been filled. 

BrainPOP, a global leader in online animated educational resources, seeks a Subscriber Relations Associate to join its team of experienced and passionate customer support managers. This is a full-time position based at our New York City headquarters. We offer an excellent benefits package and competitive salary.

Responsibilities:

  • Respond to general and technical support inquiries over the phone and by email
  • Collect and share customer feedback and data for product improvement
  • Maintain a database of support FAQs
  • Support the District Relations team by onboarding school and district customers
  • Process transactions, maintain and organize payment information
  • Occasionally represent BrainPOP at domestic educational technology conferences

Requirements:

  • 1-3 years customer service experience
  • Technical support experience and/or working knowledge of web and mobile technology
  • Friendly, outgoing personality
  • Enthusiam about interacting with subscribers all day, every day
  • Excellent organizational and multi-tasking skills
  • Familiarity with Microsoft Office and web-based CRM
  • Knowledge of French or Spanish a plus
  • Teaching/instructional experience a plus

 

To apply for this position, send a brief cover letter and resume to jobs@brainpop.com. To ensure consideration, include your name and the job’s title – “Subscriber Relations Associate” – in the subject line. No phone calls, no recruiters.

Equal Opportunity/Affirmative Action Employer

About BrainPOP
BrainPOP (www.brainpop.com) creates cross-curricular digital content that engages students through animated movies, learning games, interactive quizzes, concept mapping, and an array of related activities. Used in classrooms, at home, and on mobile devices for individual, team, and whole-class learning, our offerings include BrainPOP Jr. (K‐3), the mobile-ready BrainPOP, BrainPOP Español, BrainPOP Français, and, for English language learners, BrainPOP ELL. We are also home to GameUp, a vetted collection of educational games and resources that facilitate game-based learning, and My BrainPOP, a suite of features that help teachers keep track of learning and provide their students with feedback. It includes the Quiz Mixer, for custom assessment; Sortify and Time Zone X, for playful assessment; SnapThought, a photo reflection tool; and Make-a-Map, for concept mapping. BrainPOP Educators, our hub for professional development, offers a rich array of training opportunities, implementation tools, and lesson plans that help meet the rigor of the Common Core and other academic standards. Localized to major world languages, our sites host millions of monthly visitors, and our mobile apps regularly rank among the highest in the major app stores’ education categories.